Child Care Resource and Referral Manager

The Child Care Resource and Referral Manager leads, plans and implements the Resource and Referral program. She/he will extend Resources and Referral services Citywide , including Child Care referrals, education, data analysis and advocacy.  



  •  Provides leadership, vision, philosophy, direction, and guidance to the R&R program
  •  Maintains and develop partnership opportunities with families  
  •  Develops and lead a parent advocacy component and coordinates agency advocacy efforts
  • Manages the R&R programs in a fiscally sound manner ensuring program goals can be implemented and all contractual obligations are met for the program
  • Establishes good relationships with funders, work with collaborative partners to develop proposals and work plan for funding; Work with collaborative partners in contract development and implementation
  • Develops and implement outreach plans to recruit participants
  • Develops partnerships with community agencies and internal programs to create family and provider resources
  • Supervises daily operations of the Resource and Referral office hours and phone line
  • Ensures the R&R database is maintained and updated to ensure quality of data and relevancy, including provider and family information
  • Responsible for monthly and quarterly reports to funders
  • Lead training efforts with team to ensure that family trainings and resources are relevant and meeting contract obligations
  • Conducts trainings and implements playgroups to parents on as needed basis
  • Manages and follow-up on complaints to the Community Care licensing department
  • Evaluates program data to determine efficacy of programs, and determine needs and trends
  • Participates and represents the agency in community meetings (Community Care Licensing meetings, Resource &Referral Network, Family Support, etc.)
  • Oversees and implement family and parent programs and projects
  • Manage day to day operations and site administration of all Resource and Referral programs and activities
  • Prepare and monitor annual center budget; Manage data maintenance, documentation, and evaluation processes; Submit reports in a timely manner
  • Support staff to obtain the skills and training they need to optimize their performance
  • Other duties as assigned


  •  Bilingual in Chinese/English is a must
  •  Knowledge of child care and family support
  •  Knowledge of San Francisco community resources
  •  Excellent communication and interpersonal skills
  •  Attentive to detail and able to handle multi tasks with flexibility
  •  Demonstrated ability to work effectively with diverse groups of individuals
  •  A team player who has a collaborative work style, supports colleagues and has a sense of humor
  •  Ability to work some weekends and evenings
  •  Ability to occasional lift up to 50 pounds
  •  A minimum of 12 ECE units


  • BACHELOR DEGREE in related field AND three years paid experience working in the human services field AND at least 2  years of supervision experience; Masters degree preferred


Please submit a cover letter and your resume to