Program Assistant

The Programs Assistant supports the Chief Programs Officer with daily programmatic operational projects and administrative responsibilities.    


  • Assists the  Director in reviewing contract goals and requirements and helps develops systems to ensure that programs are compliant.
  • Maintains regular communication with Chief Programs Officer regarding status of current projects and development of new projects , provides updates and feedback
  • Performs front office work
  • Assists  with the  implementation of  program projects
  • Provides administrative support to the Chief Programs Officer
  • Organizes, develops and conducts outreach events for all programs
  • Assists the Chief Programs Officer in analyzing the data of families and providers to determine clients’ needs, evaluate program success and to determine direction of programs
  • Maintains all Community Care Licensing Complaints for the department and works with staff, parents and Community Care Licensing to file a complaint, provides resources and ensure that next steps are followed
  • Assists programs in implementing work plans and strategies
  • Seeks and develops resources for families and providers to enhance quality of programs
  • Fills–in for program staff when there are vacancies to perform such duties as R&R shifts, creating presentations, timesheet calculations, outreach presentations, intakes, and enrollment etc.
  • Assists with the production of reports and special projects for the department, funders and the agency, such as dashboards and trend analysis on clients ‘ needs
  • Assists Chief Programs Officer with updating program and procedures and implement quality assurance for programs  
  • Participates in meetings, represent the agency in the community and collaborate with other organizations, corporations, and social services agencies
  • Provides written and verbal translations as needed
  • Other duties as assigned


  •  Bilingual in Cantonese/English is preferred
  • Knowledge of early childhood education and Child Care Licensing is a plus
  • Strong  organizational and interpersonal skills
  • Ability to be creative, detailed oriented, and experience in workshop and resource development
  • Ability to help create strategies to improve program functions
  • Excellent communication skills, both verbal and written
  • Demonstrated sensitivity to the need, and understanding of the diverse socioeconomic, cultural and ethnic backgrounds of parents and childcare providers in San Francisco
  • Strategic planner who is adept at  prioritizing, organizing and following through; able to balance multiple competing priorities
  • Able to monitor programmatic practices and provide analysis
  • Experience working with limited English speakers and diverse population is a plus
  • Ability to implement materials, conduct workshops for groups
  • Ability to work independently as well as a team member
  • Strategic thinking, influencing, problem solving and decision making skills and be self directed
  • Knowledge of resources in San Francisco
  • Ability to collaborative and build positive/effective partnerships
  • Ability to analysis data systems
  • Proficient in all Microsoft Office programs, especially Power Point
  • Ability to bend and lift 50 pounds
  • Ability to work on some evenings and weekends.


  • Bachelor’s degree in Child Development, Education, Social Work or related field AND two year paid experience


To apply for an open position, please submit a cover letter, your resume and a copy of your transcript, to