Provider Services Director

The Provider Services Director provides leadership, strategic direction, management, coordination and compliance  for the FCCQN, Food and Provider Training programs.


  • Develop, in partnership with the Chief Programs Officer and external partners, strategic directions, goals and objectives for each program in the department. Ensure that each program and the department has appropriate systems and procedures in place to support program needs and goals
  • Oversees the Provider Services Department  in a fiscally sound manner ensuring program goals are implemented and all contractual obligations are met
  • Build, manage, motivate and train a strong department and program staff; identify needs for and ensure continuous professional growth opportunities for department staff
  • Lead grant proposal writing related to the department and conduct funding advocacy
  • Represent constituency needs to funders
  • Develop and maintain a strong working relationships with staff members, community partners, and funders so that sound program strategies are developed, implemented and communicated
  • Act as a key spokesperson and advocate for Wu Yee’s mission and Provider Services programs
  • Partner with funders in reviewing and developing  policies and procedures for programs and make certain there is appropriate community participation
  • Utilize up-to-date knowledge of local, state and national trends and issues in order to maintain current funding as well as identifying new funding opportunities in support of providers
  • Serve as staff liaison to other community based partners as needed
  • Partners with the Child Development Director and program staff to strengthen and streamline services to the provider community
  • Partners with the Family Services and program staff to ensure that the R&R database has accurate data and assists with the collection of data from providers
  • Leads the recruitment and dissemination of information to the provider community
  • Creates and implements policies and procedures (recruitment, termination, fraud, licensing communication, etc.)
  • Participate in Statewide R&R meetings
  • Other duties as assigned
  • Other related duties as assigned


  • Demonstrated ability to work effectively with and quickly gain the respect and support of various constituencies, including staff members, funders, internal and external partners
  • A team builder with strong skills in management and leadership; must understand the subtleties of motivating and directing a diverse group of personalities
  • A catalyst with vision who can create excitement and energy around the programs and encourage others to support the organization; persuasive, persistent, and determined in the pursuit of program quality and excellence
  • A track record as an effective communicator; highly skilled in writing, speaking, and presenting; ability to communicate the department’s mission and interests to varied audiences internally and externally
  • Strategic planner who is adept at prioritizing, organizing and following through; able to balance multiple competing priorities; encourages outside-the-box thinking and values seeking the opinions of others
  • One who shares information readily, listens as well as gives advice and respects the abilities of others; diplomatic
  • Energetic and willing to work hands-on in developing and executing a variety of program needs ranging from the day-to-day to the highly creative and visible
  • Ability to analyze, draw conclusions  and apply information from various data sources (spreadsheets, reports, databases) to strengthen knowledge and implementation of the department programs
  • Demonstrated success in leading and managing a number of complex programs with multiple funders
  • Ability to understand, prepare and monitor complex funding sources and budgets
  • Ability to develop, implement, monitor and evaluate systems
  • Committed to and enthusiastic about agency mission and programs and the communities they serve


  • MA in Social Services, Education, Early Childhood, Special Education, or related degree or BA in above field with a Minimum of 5 years in the child development/social services field. Additionally, a minimum of 3 years of director experience (managing managers or supervisors, etc.) is required
  • Significant external (government and CBO) contact and meetings; Knowledge of child development programs, issues and funding, particularly in the San Francisco Bay Area and the State of California
  • Deep understanding of the child development field, preferably from a variety of perspectives
  • Adult training experience a plus
  • Experience working with government agencies, private funders and programs
  • Strong computer skills in Microsoft Office Suite and the web


  • Master’s Degree in Education, Early Childhood, Special Education, or related degree or
  • Bachelor’s Degree in the above fields with a Minimum of 5 years in the child development/social services field and a minimum of 3 years of Director experience (managing managers or supervisors, etc.).


Please submit a cover letter and your resume to