Single Stop Coordinator

The Single Stop Coordinator is responsible for outreach to potential clients, benefits screening and referring clients to external service providers for legal and financial counseling. 


  • Responsible for the day-to-day operations of Single Stop through a combination of direct service and program coordination
  • Oversees and coordinates integration of partnering service providers into holistic service provision
  • Ensures that the Single Stop contract is adhered to; works closely with Joy Lok Manager on its compliance.
  • Conducts or supervises outreach to affiliate programs and coordinates flow of residents/participants into Single Stop
  • Conducts or supervises intake and assessment for Single Stop clients and facilitates referrals to partnering service providers
  • Ensures that follow-up with both clients and partnering agencies occurs regarding referrals and outcomes
  • Ensures the proper documentation of all client contact, referrals, and outcomes in computer database
  • Coordinates annual Free Tax Preparation and client appointments with legal and financial counselors
  • Collects and manages Single Stop data and produces reports for Wu Yee and SingleStop
  • Conducts workshops to the community on SingleStop, Wu Yee Children’s Services, child development and public benefit topics
  • Provides child care and community resource and referral information to families
  • Provide translation and interpretation of materials as needed
  • Other duties as assigned


  • Bilingual Cantonese/English strongly preferred
  • Training in social work and/or counseling required
  • Experience working with large client population strongly preferred
  • Experience with and commitment to working with low-income families and individuals
  • Excellent interpersonal, verbal, and written communication skills
  • Organizational and problem solving skills, able to deal with ambiguous situations
  • Strong written and verbal communication skills
  • Ability to collaborative and build positive/effective partnerships
  • Strategic thinking, influencing, problem solving and decision making skills
  • Strong judgment; Able to formulate opinions, compare and decide; has good sense
  • Successful establishment and growth of site: will have hit target numbers of individuals screened for benefits
  • Will provide insight and implement how best to measure other outcomes as a result of clients receiving coordinated services
  • Deepened relationship between SSUSA with Wu Yee Children’s Services
  • High follow-through and completion rates for benefits enrollment and referrals
  • Innovative outreach activities
  • Strong contribution to performance management and learning communities within Wu Yee Children’s Services, the region, and the national network of other Single Stop sites.
  • Excellent time management, organizational and computer software skills
  • Entrepreneurial spirit
  • Strong commitment to SingleStop USA's mission
  • Able to bend and lift up to 50 pounds


  • Masters of Social Work or equivalent strongly preferred / required


  • To apply for an open position, please submit a cover letter, your resume and a copy of your transcript, to